Warranty

Category Warranty Period Details (from date of purchase)
 

Accessories

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

Bathtubs Inset & Freestanding  

5 Years

5 Years replacement on bath shell 5 Years for the parts(waste)
 

Bidets

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

Ceramic Basins

 

5 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

Electronics parts

Lifetime/ 5 Years Lifetime Warranty – Parts & Replacement(USB Charger Cable) 5 Years warranty(SAMSUNG USB)
 

Floor Grates & Wastes

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

Heated Towel Rails

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

In Wall Cisterns

 

3/1 Years

3 Years replacement part 1 Year Labour
 

Kitchen Sink – Granite(ACA)

 

15/1 Years

15 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

Kitchen Sink – Granite(TWM)  

Lifetime

 

Lifetime Warranty – Parts & Replacement

 

Kitchen Sink – Stainless Steel

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

Kitchen Sink for model:TWM7945 & TWM1144  

6 Months

6 months for general use

6 months for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

Laundry Tub and Cabinets Sets  

5 Years

 

5 Years replacement sink

 

 

Mirrors

 

1 Year

1 Year replacement parts or complete product 1 Year Labour
 

Pillow

 

1 Year

 

1 Year replacement parts or complete product

 

Range hood

 

2 Years

 

2 Years for general use and parts

Shaving Cabinet(Mirror Doors)  

1 Year

1 Year replacement parts or complete product 1 Year Labour
 

Shower arm

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

Shower Heads & Hand showers

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

Shower hose

 

1 Year

 

1 Year guarantee on finish and parts

 

Shower Rails

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

 

Shower screen

 

2 Years

2 Years for the glass general use 2 Years for the hardwares

1 Year for the finished

 

Small appliance

 

1 Year

 

1 Year product or parts replacement

 

Tapware

 

5/3/1 Years

5 Years guarantee against casting defaults and porosity; 3 Years guarantee against cartridge and valve defaults; 1 Year guarantee on washers and O rings;

1 Year guarantee on finish

Toilet Internal system (valves)  

1 Year

1 Year replacement parts 1 Year Labour
Toilet Seat and Hinges, Flush Pipes, Button, other parts  

1 Year

 

1 Year replacement parts or complete product 1 Year Labour

Toilet Suites

(ACA)

 

15/3/1 Years

15 Years product replacement on vitreous china cisterns and pans 3 Years replacement products or parts on Inlet & Outlet Valves

1 Year replacement product or parts on toilet seats

Toilet Suites

(MERCIO)

 

7/1 Years

7 Years product replacement 1 Year parts and labour

 

 

 

Vanities(Cabinet)

 

10/1 Years

10 Years replacement parts or complete product 1 Year Labour
 

Vanity top

 

5/1 Years

5 Years for general use

1 Year for surface faults like chips or fading or any other manufacturer’s fault

1 Year on parts

*All products under brand MYWASHROOM will be applied 30 days return for refund or replacement

 

Warranty Periods: Commercial

Ausrich International Trading Co.Pty Ltd warrants that the below products which are provided for any consumers who use the products manufactured by Ausrich International Trading Co.Pty Ltd Pty Ltd. other than in a residential home (for example hotels, aged care facilities, hospitals, schools, factories, motels) will be free from defects of materials or workmanship for the periods specified below (with each of the below periods commencing on the date of purchase or, for new buildings, the date of handover).

Note: These warranty periods apply only to products purchased after 1 July 2018 and begin from the earlier

 

of :

 

the date the product is installed; and

6 months after the product is purchased.

 

Category                    Warranty Period                         Details (from date of purchase)
* All Products 1 year 1 Year – Replacement parts

*Includes mixers, tap ware and showers. Accessories are subject to 1 year replacement parts only.