Terms & Conditions

Return Policy

Refunds available on products not as described, faulty or not fit for purpose.

No refunds for returns on change of minds or after two weeks

All return goods must have prior approval from Mywashroom. Please message us if you need to contact us.  It is important to include the order number, model and serial number of your product, along with a description of the problem.

Warehouse Address: 23/1 Rangihou Crscent Parramatta 2150 NSW Australia

Warranty

*All products under brand MYWASHROOM will be applied 30 days return for refund or replacement

Warranty Periods: Commercial

Ausrich International Trading Co.Pty Ltd warrants that the below products which are provided for any consumers who use the products manufactured by Ausrich International Trading Co.Pty Ltd Pty Ltd. other than in a residential home (for example hotels, aged care facilities, hospitals, schools, factories, motels) will be free from defects of materials or workmanship for the periods specified below (with each of the below periods commencing on the date of purchase or, for new buildings, the date of handover).

Note: These warranty periods apply only to products purchased after 1 July 2018 and begin from the earlier  of :   the date the product is installed; and 6 months after the product is purchased.

Category                    Warranty Period                         Details (from date of purchase)
* All Products 1 year 1 Year – Replacement parts

*Includes mixers, tap ware and showers. Accessories are subject to 1 year replacement parts only.

Category Warranty Period Details (from date of purchase)
  Accessories   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Bathtubs Inset & Freestanding   5 Years 5 Years replacement on bath shell 5 Years for the parts(waste)
  Bidets   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Ceramic Basins   5 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Electronics parts Lifetime/ 5 Years Lifetime Warranty – Parts & Replacement(USB Charger Cable) 5 Years warranty(SAMSUNG USB)
  Floor Grates & Wastes   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Heated Towel Rails   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  In Wall Cisterns   3/1 Years 3 Years replacement part 1 Year Labour
  Kitchen Sink – Granite(ACA)   15/1 Years 15 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Kitchen Sink – Granite(TWM)   Lifetime   Lifetime Warranty – Parts & Replacement
  Kitchen Sink – Stainless Steel   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Kitchen Sink for model:TWM7945 & TWM1144   6 Months 6 months for general use 6 months for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Laundry Tub and Cabinets Sets   5 Years   5 Years replacement sink

 

  Mirrors   1 Year 1 Year replacement parts or complete product 1 Year Labour
  Pillow   1 Year   1 Year replacement parts or complete product
  Range hood   2 Years   2 Years for general use and parts
Shaving Cabinet(Mirror Doors)   1 Year 1 Year replacement parts or complete product 1 Year Labour
  Shower arm   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Shower Heads & Hand showers   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Shower hose   1 Year   1 Year guarantee on finish and parts
  Shower Rails   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Shower screen   2 Years 2 Years for the glass general use 2 Years for the hardwares 1 Year for the finished
  Small appliance   1 Year   1 Year product or parts replacement
  Tapware   5/3/1 Years 5 Years guarantee against casting defaults and porosity; 3 Years guarantee against cartridge and valve defaults; 1 Year guarantee on washers and O rings; 1 Year guarantee on finish
Toilet Internal system (valves)   1 Year 1 Year replacement parts 1 Year Labour
Toilet Seat and Hinges, Flush Pipes, Button, other parts   1 Year   1 Year replacement parts or complete product 1 Year Labour
Toilet Suites (ACA)   15/3/1 Years 15 Years product replacement on vitreous china cisterns and pans 3 Years replacement products or parts on Inlet & Outlet Valves 1 Year replacement product or parts on toilet seats
Toilet Suites (MERCIO)   7/1 Years 7 Years product replacement 1 Year parts and labour

 

  Vanities(Cabinet)   10/1 Years 10 Years replacement parts or complete product 1 Year Labour
  Vanity top   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts

Return Policy

Refunds available on products not as described, faulty or not fit for purpose.

No refunds for returns on change of minds.

All return goods must have prior approval from Mywashroom. Please message us if you need to contact us.  It is important to include the order number, model and serial number of your product, along with a description of the problem.

Warehouse Address: 23/1 Rangihou Crscent Parramatta 2150 NSW Australia

Warranty

*All products under brand MYWASHROOM will be applied 30 days return for refund or replacement

Warranty Periods: Commercial

Ausrich International Trading Co.Pty Ltd warrants that the below products which are provided for any consumers who use the products manufactured by Ausrich International Trading Co.Pty Ltd Pty Ltd. other than in a residential home (for example hotels, aged care facilities, hospitals, schools, factories, motels) will be free from defects of materials or workmanship for the periods specified below (with each of the below periods commencing on the date of purchase or, for new buildings, the date of handover).

Note: These warranty periods apply only to products purchased after 1 July 2018 and begin from the earlier  of :   the date the product is installed; and 6 months after the product is purchased.

Category                    Warranty Period                         Details (from date of purchase)
* All Products 1 year 1 Year – Replacement parts

*Includes mixers, tap ware and showers. Accessories are subject to 1 year replacement parts only.

Category Warranty Period Details (from date of purchase)
  Accessories   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Bathtubs Inset & Freestanding   5 Years 5 Years replacement on bath shell 5 Years for the parts(waste)
  Bidets   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Ceramic Basins   5 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Electronics parts Lifetime/ 5 Years Lifetime Warranty – Parts & Replacement(USB Charger Cable) 5 Years warranty(SAMSUNG USB)
  Floor Grates & Wastes   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Heated Towel Rails   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  In Wall Cisterns   3/1 Years 3 Years replacement part 1 Year Labour
  Kitchen Sink – Granite(ACA)   15/1 Years 15 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Kitchen Sink – Granite(TWM)   Lifetime   Lifetime Warranty – Parts & Replacement
  Kitchen Sink – Stainless Steel   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Kitchen Sink for model:TWM7945 & TWM1144   6 Months 6 months for general use 6 months for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
Laundry Tub and Cabinets Sets   5 Years   5 Years replacement sink

 

  Mirrors   1 Year 1 Year replacement parts or complete product 1 Year Labour
  Pillow   1 Year   1 Year replacement parts or complete product
  Range hood   2 Years   2 Years for general use and parts
Shaving Cabinet(Mirror Doors)   1 Year 1 Year replacement parts or complete product 1 Year Labour
  Shower arm   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Shower Heads & Hand showers   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Shower hose   1 Year   1 Year guarantee on finish and parts
  Shower Rails   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts
  Shower screen   2 Years 2 Years for the glass general use 2 Years for the hardwares 1 Year for the finished
  Small appliance   1 Year   1 Year product or parts replacement
  Tapware   5/3/1 Years 5 Years guarantee against casting defaults and porosity; 3 Years guarantee against cartridge and valve defaults; 1 Year guarantee on washers and O rings; 1 Year guarantee on finish
Toilet Internal system (valves)   1 Year 1 Year replacement parts 1 Year Labour
Toilet Seat and Hinges, Flush Pipes, Button, other parts   1 Year   1 Year replacement parts or complete product 1 Year Labour
Toilet Suites (ACA)   15/3/1 Years 15 Years product replacement on vitreous china cisterns and pans 3 Years replacement products or parts on Inlet & Outlet Valves 1 Year replacement product or parts on toilet seats
Toilet Suites (MERCIO)   7/1 Years 7 Years product replacement 1 Year parts and labour

 

  Vanities(Cabinet)   10/1 Years 10 Years replacement parts or complete product 1 Year Labour
  Vanity top   5/1 Years 5 Years for general use 1 Year for surface faults like chips or fading or any other manufacturer’s fault 1 Year on parts